„Lufthansa“: jau sumokėta 2.7 mlrd. EUR už bilietus

„Lufthansa“: jau sumokėta 2.7 mlrd. EUR už bilietus
„Lufthansa“: jau sumokėta 2.7 mlrd. EUR už bilietus
Harry Johnson avataras
Parašyta Haris Johnsonas

Einamaisiais metais oro linijų bendrovės Lufthansa grupė have so far reimbursed around 2.7 billion euros to a total of 6.3 million customers (as of 09.09.2020). In arithmetical terms, around 1800 refunds per hour were paid out last week. The justified claims received by Lufthansa in Germany by the end of June have already been settled. Only more complex cases requiring more intensive processing are still outstanding. These, too, will be completed in the near future.

The number of open ticket refunds fell to one million transactions. It should be noted that new reimbursement claims are constantly arising because flights have to be cancelled or guests cancel due to travel warnings. Lufthansa currently receives three times as many applications as before the pandemic. Therefore, the number of open refund claims will continue to develop dynamically, decrease further in the coming weeks, but will never reach zero.

Lufthansa Group Airlines is working continuously and intensively to further speed up the processing. To this end, they have initiated many different measures. For example, the capacity of employees in the customer centers has been tripled, and in travel agency sales it has even quadrupled. Numerous employees from other departments have been activated to provide support and have been released from short-time working in return.

Be to, klientai gali lanksčiai koreguoti savo kelionės planus. Visos „Lufthansa“, SWISS, „Austrian Airlines“ ir „Brussels Airlines“ kainos gali būti rezervuojamos taip dažnai, kaip norima, nemokant mokesčių. Tai taikoma visame pasaulyje naujiems užsakymams trumpais, vidutiniais ir tolimais maršrutais.

Lufthansa grupė  Avialinijos    
Sumokėtų grąžinamųjų išmokų suma Mio. Euras 2,700
Grąžintų bilietų skaičius Mio mieste 6.3
Bendras laukiančių grąžinimo prašymų skaičius (įskaitant naujas užklausas) Mio. 1.0

Apie autorių

Harry Johnson avataras

Haris Johnsonas

Haris Johnsonas buvo užduočių redaktorius eTurboNews daugiau nei 20 metų. Jis gyvena Honolulu, Havajuose ir yra kilęs iš Europos. Jam patinka rašyti ir skelbti naujienas.

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